CUSTOMER OPTIONS AND RELATED POLICIES


Refund & Credit Policy


Registered customers must notify Tahoe Summer Camps by email 30+ days prior to the associated camp start date to receive a refund for paid registration less 10% for processing and administration fees.

Customers who cancel by email notice less than 30 days prior to camp start date are eligible to receive full credit for a future Tahoe Summer Camps offering. Refunds are not available less than 30 days prior to the respective camp start date.

 


COVID-19 Related Credit Policy


Exposure Related – If camps are cancelled due to a COVID-19 camp direct exposure, potential exposure and/or for contact tracing reasons, impacted customers will receive a prorated refund or camp credit. For example, if a five day camp like Pure Sports is cancelled due to a direct COVID exposure on Wednesday, customers will be refunded or credited for Thursday and Friday.

Government / Health Dept Related – If camps are cancelled due to COVID-19 pandemic federal, state and local health measures, refunds will be issued less 25% in processing and administrative fees. Alternately customers can opt to receive full credit for a future Tahoe Summer Camps offering.

 


Contact Us


For related inquiries please email Camps Manager, Alex Peugnet, at apeugnet@tahoeexpeditionacademy.org.