CUSTOMER OPTIONS AND RELATED POLICIES
Refund & Credit Policy
Registered customers must notify Tahoe Summer Camps by email 30+ days prior to the associated camp start date to receive a refund for paid registration less 10% for processing and administration fees.
Customers who cancel by email notice less than 30 days prior to camp start date are eligible to receive full credit for a future Tahoe Summer Camps offering. Refunds are not available less than 30 days prior to the respective camp start date.
COVID-19 Related Credit Policy
Symptoms Related – If your child or anyone in their household exhibits COVID-19 like symptoms they are required to stay home / not attend camp. To ensure everyone’s safety and wellbeing, and to ensure camps continue to run in full, we ask that these instances and ailments are reported in an honest and timely manner (morning before camp begins). If symptoms don’t clear in 24hrs during the assigned camp week we will issue a prorated refund (full if no camp days were attended) without any fees deducted to encourage best reporting practices.
Exposure Related – If camps are cancelled due to a COVID-19 camp direct exposure, potential exposure and/or for contact tracing reasons, impacted customers will receive a prorated refund or camp credit. For example, if a five day camp like Pure Sports is cancelled due to a direct COVID exposure on Wednesday, customers will be refunded or credited for Thursday and Friday.
Government / Health Dept Related – If camps are cancelled due to COVID-19 pandemic federal, state and local health measures, refunds will be issued less 25% in processing and administrative fees. Alternately customers can opt to receive full credit for a future Tahoe Summer Camps offering.
For related inquiries please email Camps Manager, Alex Peugnet, at firstname.lastname@example.org.