CUSTOMER OPTIONS AND RELATED POLICIES
The below listed COVID-19 Credit and Refund Policies were activated during the Spring to provide customer financial protection through the uncertainties surrounding this Summer. Due to COVID-19 Tahoe Summer Camps are unfortunately cancelled for Summer ’20.
If you are a registered 2020 camp family who may have missed our email communications regarding this cancellation, your account has been automatically credited + 10% for Summer 2021 or beyond.
If you have questions, please reach out to Camps Manager, Alex Peugnet @ firstname.lastname@example.org.
COVID-19 Credit and Refund Policies
The COVID-19 pandemic is an unprecedented and rapidly changing event with very few certainties at this time. To ensure certainty and financial protection for our valued customers, Tahoe Summer Camps has enacted a new credit as well as a new refund policy. The outlined policies below are effective for the 2020 Summer.
COVID-19 Related Credit Policy
If the registered camp is cancelled due to COVID-19 and associated health measures, the customer may carry forward their 2020 Summer paid registration fee + 10% as credit for a future Tahoe Summer Camps event in the 2021 Summer or beyond.
COVID-19 Related Refund Policy
Tahoe Summer Camps customers will be refunded the paid registration amount (less administrative fees) for any 2020 Summer camp/s which are cancelled due to the COVID-19 pandemic and related federal, state and local health measures. Refunds will be issued on the intended start date of each associated camp.
Default Credit Policy
Typical credit policy for typical summers, in which pandemic concerns do not affect health, safety and operations.
Tahoe Summer Camps payments are non-refundable. However credit may be applied toward future Tahoe Summer Camps or applicable Tahoe Expedition Academy Events or After-School Programs.
For related service, questions or comments please contact Tahoe Summer Camps Director, Eric Martin at email@example.com or Camps Manager, Alex Peugnet at firstname.lastname@example.org.