Refund, Credit & More Policies


Refund, Credit & More Policies

The outlined policies are effective for Summer ‘22.


Refunds – Registered customers must notify Tahoe Summer Camps by email 60+ days prior to the associated camp start date to receive a refund for paid registration less 10% for online processing and administrative fees. Please email Camps Manager, apeugnet@tahoeexpeditionacademy.org, to process.

Credits – Customers who cancel by email less than 60 days prior to their respective camp start date are eligible to receive full credit for a future Tahoe Summer Camps offering. Please email Camps Manager, apeugnet@tahoeexpeditionacademy.org, to process.

A refund or credit is not available if a cancellation is made two weeks or less prior to their child’s respective day camp start date.


Wildfire + Air Quality Index (AQI) Credit Policy


During  Summer ’21 large nearby wildfires impacted three days of camps, and threatened other days. While we’re hopeful that wildfires are less severe this summer, science indicates that wildfire and smoke may continue with prevailing drought conditions in the Western US. The below customer-first policy was effective in Summer ‘21 and will apply to future summers as well.

AQI Policy – If AQI levels are 151 or higher on campus we will cancel camps for that respective day. If the AQI is below 151, and in the Unhealthy for Sensitive Groups range, we will modify activities accordingly to protect campers, by reducing outdoor activities / strain and building in plenty of break between activities. As this range 100-150 is also problematic for individuals with respiratory issues, as well as our youngest campers. Outdoor adventures for our youngest campers may be rescheduled as well, to avoid exertion outside / on the trail. In the event AQI is above 150 we will cancel camp and issue future credits for this missed day of camp. If camps are cancelled tomorrow we will notify camp families by approximately 8AM. Note this cancellation typically does not impact Backpacking, Rafting or other overnight adventure trips.

Ultimately, the decision on whether or not to attend camps is up to each individual family, as you know what’s best for your child.


COVID-19 Related Credit Policy


Symptoms Related – If your child or anyone in their household exhibits COVID-19 like symptoms they are required to stay home / not attend camp. To ensure everyone’s safety and wellbeing, and to ensure camps continue to run in full, we ask that these instances and ailments are reported in an honest and timely manner (morning before camp begins). If symptoms don’t clear in 24hrs during the assigned camp week we will issue a prorated refund (full if no camp days were attended) without any fees deducted to encourage best reporting practices.

Exposure Related – If camps are cancelled due to a COVID-19 camp direct exposure, potential exposure and/or for contact tracing reasons, impacted customers will receive a prorated camp credit. For example, if a five day camp like Pure Sports is cancelled due to a direct COVID exposure on Wednesday, customers will be credited for Thursday and Friday.

Government / Health Dept Related – If camps are cancelled due to COVID-19 pandemic federal, state and local health measures, refunds will be issued less 25% in processing and administrative fees. Alternately customers can opt to receive full credit for a future Tahoe Summer Camps offering.


Contact Us


For related inquiries or requests please email Camps Manager, Alex Peugnet, at apeugnet@tahoeexpeditionacademy.org.