Refund, Credit & More Policies
Refund, Credit & More Policies
The outlined policies are effective for Summer ‘22.
1.Refunds – Registered customers must notify Tahoe Summer Camps by email 60+ days prior to the associated camp start date to receive a refund for paid registration less 10% for online processing and administrative fees. Please email Camps Manager, Alex Peugent at firstname.lastname@example.org to process.
2.Credits – Customers who cancel by email less than 60 days prior to their respective camp start date are eligible to receive a credit for a future Tahoe Summer Camps offering minus 25% of the paid registration. Please email Camps Manager, Alex Peugnet at email@example.com to process.
3. A refund or credit is not available if a cancellation is made 14 days or less prior to their child’s respective Day Camp start date.
4. A refund or credit is not available if a cancellation is made 30 days or less prior to their child’s respective Overnight Camp start date.
Wildfire + Air Quality Index (AQI) Credit Policy
Effective for Summer ’22 —
During Summer ’21 large nearby wildfires impacted three days of camps, and threatened other days. While we’re hopeful that wildfires are less severe this summer, science indicates that wildfire and smoke may continue with prevailing drought conditions in the Western US. The below customer-first policy was effective in Summer ‘21 and will apply to future summers as well.
AQI Policy – If AQI levels are 151 or higher on campus we will cancel camps for that respective day. If the AQI is below 151, and in the Unhealthy for Sensitive Groups range, we will modify activities accordingly to protect campers, by reducing outdoor activities / strain and building in plenty of break between activities. As this range 100-150 is also problematic for individuals with respiratory issues, as well as our youngest campers. Outdoor adventures for our youngest campers may be rescheduled as well, to avoid exertion outside / on the trail. In the event AQI is above 150 we will cancel camp and issue future credits for this missed day of camp. If camps are cancelled tomorrow we will notify camp families by approximately 8AM. Note this cancellation typically does not impact Backpacking, Rafting or other overnight adventure trips.
Ultimately, the decision on whether or not to attend camps is up to each individual family, as you know what’s best for your child.
COVID-19 Related Credit Policy
Symptoms – We require that campers exhibiting COVID symptoms stay home until symptoms clear. Campers are permitted to return to camp with (1) cleared symptoms and (2) proof of a negative COVID test. Credits for missed days of camp are available with proof of illness. To report and process illness confidentially please contact Camps Manager, Alex Peugnet at firstname.lastname@example.org.
Household – If someone in your household has COVID you are not permitted to attend camp, and should monitor for symptoms. Credits for missed days of camp are available with proof of illness. To report and process illness confidentially please contact Camps Manager, Alex Peugnet at email@example.com.
Government / Health Dept Related – In the unlikely event that camps are cancelled due to COVID pandemic federal, state and local health measures, refunds will be issued less 25% in processing and administrative fees. Alternately customers can opt to receive full credit for a future Tahoe Summer Camps offering.
For related inquiries or requests please email Camps Manager, Alex Peugnet, at firstname.lastname@example.org.